Open
You have asked a new support question, or re-opened an answered question.
Researching
A Technical Support Specialist has taken ownership of the question and is researching a resolution.
Waiting Internal Response
The Technical Support Specialist is seeking additional information from other Minitab persons.
Programmer Review
The problem you reported has been logged. You will receive an e-mail when the software update containing the fix is released.
Waiting Customer Contact
Information has been communicated to you and the Technical Support Specialist is waiting for your response.
Resolved
The Technical Support Specialist believes you have been provided with the information necessary to answer the question. If this information fails to answer the question, you can reopen the question at any time by returning to the Online Support section of Minitab.com and entering new worknotes for that question.
Questions may also be marked as Resolved if you are from a country served by an Independent Local Representative (ILR), and the question has been forwarded to that representative. ILRs provide local customer support, often in that region's language. The ILR will answer you via e-mail.
Unresolved
The Technical Support Specialist waited for your response but did not receive it in a reasonable time frame. If you would like to follow up about the question, you can reopen the question at any time by returning to the Online Support section of Minitab.com and entering new worknotes for that question.